March 27, 2017 | New API key management, Curations 3.0, moderation guidelines, knowledge bases

Developer Portal: New API Key Management Vendor

In April 2017, Bazaarvoice moves to a new API key management vendor.

What you should know

  • Bazaarvoice will migrate all your API keys and users to our new vendor.
  • Accounts with the same email address will be merged.
  • Usage data will reset with new vendor.
  • For security reasons, we will not retain your account passwords. On or after April 17 we will send a password reset email to all valid email addresses associated with your Bazaarvoice Developer Portal accounts.

What you should do

For more information contact Bazaarvoice Client Care at Spark.

From social advocacy to shoppable content – announcing Curations 3.0

Did you know that shoppers who interact with visual content on the Bazaarvoice network deliver a 116% RPV lift? Curations 3.0 allows you to easily discover, curate, display and learn from visual consumer-generated content (CGC).  

Highlights of what’s new include:  

  • Re-imagined user friendly interface your social team will love using
  • Robust rules engine to quickly identify, sort and tag relevant content; turn social content into shoppable content
  • Improved organization system empowering you to find approved content for advertising and marketing campaigns
  • Multi-brand account management to protect the authentic voice of each of your brands
  • New and improved actionable reporting to make your business smarter including conversion data for each of your social advocates and visual content

Current Curations customer?  Your Bazaarvoice account team will reach out in the coming months to discuss migration to Curations 3.0.

Not yet using Curations but interested in a demo? Reach out to your account team.

Learn more about Curations 3.0 here.

Changes to Bazaarvoice moderation guidelines best-practices

Beginning March 27, 2017, we will proactively adopt a change in moderation logic. Prior to this change, all reviews containing any reference to an unsatisfactory customer service interaction were rejected. After March 27th, we will allow reviews that are product-focused to be published, even if they contain minor customer service issues. You will still be able to identify and respond to complaints, as the reviews will be flagged with a neutral CSN code. Content that is primarily focused on customer service issues (rather than being product-focused) will still be rejected with the CS code.

Read the full report here.

Product knowledge bases

We’ve redesigned the knowledge bases for Conversations, Curations, Connections, Sampling, and Advertising. With improved search functionality and responsive web design, you can easily find implementation instructions, code examples, best practices, and training videos.