Bazaarvoice encourages you to request support for any issue that concerns you, such as:

  • Questions about features, functionality, or reporting
  • Issues with product functionality, including bugs or website downtime

How to contact Client Care

You can request support for Brand Edge Starter and Professional in the following ways:

  • Click the chat widget in the bottom, right corner of your console and send a message. We will respond within a few hours.
  • Email us at brandsupport@bazaarvoice.com.
Note: If you do not see a response within two business days, check your spam and junk folders. Be sure to white label @salesforce.com and @bazaarvoice.com. Otherwise, our responses may be blocked by your company’s firewall.