The reporting dashboards offer a number of features to help you display and navigate data.

Filter data

Use the filters at the top of each dashboard tab to focus on specific status characteristics or narrow your view. Filters differ depending on the tab you select.

Select filtering options

Each filter drop-down includes a Search field to help you locate a particular option. Customize your search by selecting one or more options. Click Select All to select all filter options, or Clear to clear all selected options.

If you want to select a single option, hover over it and click only. Click Apply to administer the selected filter options.

Filtering tips

Select the following filter values to see product volume and coverage metrics that most closely align with what users actually see on your website. This enables you to see the impact of reviews on your website.

  • Product Status—Active
  • Moderation Status—Approved
  • Review Syndication Status—Active
Note: If you are a brand or retailer that syndicates review content, understand that category filters are based on your product catalog, not the product catalogs of the sites to which you syndicate. This allows you to see how your reviews from a particular category are syndicated to multiple sites in the Bazaarvoice network. This is helpful if you manage specific product categories and want data only about those categories.

Save filter settings

After you adjust the filter settings so your report includes only the data you need, you can save your settings for future use. Follow these steps:

  1. In the top right corner of the dashboard, click Unsaved View and select Save current view.
  2. Enter a descriptive name for the report view.
  3. A list of filters you adjusted is shown. De-select any filters you want to exclude from the saved view.
  4. Click Save.

To apply the saved filters to a report, click Default View in the top right corner of the dashboard and select the saved view you want to apply to the report.

Note: Your saved views are tied to your unique user ID, not the dashboard. Other users cannot see the filters you save.

Follow these steps to rename a saved view.

  1. Click the name of the currently displayed view in the top right corner of the dashboard.
  2. Click the drop-down arrow beside the view you want to rename and select Rename.
  3. Enter the new name and click Save.

Follow these steps to delete a saved view.

  1. Click the name of the currently displayed view in the top right corner of the dashboard.
  2. Click the drop-down arrow beside the view you want to delete and select Delete.
  3. Click Delete.

Filter descriptions

The following filters are available on one or more dashboards:

  • Brand—Brands of the products you sell, as defined in your product catalog.

  • Category Path—The full product hierarchy for a given category. For example, appliances > dishwashers > built-in dishwashers.

  • Date Range—Limits the report data to reviews from selected date ranges. Date is the day the review first appeared on a website. For native reviews, this is the date the original review was published on the website for which it was written. For syndicated reviews, this is the first date the review was loaded on a page of a destination website.

    You can use the Date Range filter in the following ways:

  • To select a range of dates by month, click one of the values along the top of the pop-up window. Shift-click to select multiple values.

  • To view a specific date range, type dates into the From and To fields in the format MM/DD/YYYY, or click the calendar icons and select dates from the pop-up calendar.

    Click Apply to apply the date range to the dashboard, or click Default to restore the original date values.

  • Destination Product Status—Shows products on destination sites that are active or inactive. Both are shown by default.

    When looking at the impact of syndication on the sites you syndicate to, it’s often useful to limit your view to products that are actively being sold at those sites. Set this filter to Active to limit your view to products that are active and therefore likely being displayed and sold on the sites you’re syndicating to.

    Bazaarvoice recommends you set this filter before other filters because it limits the values displayed in all other filters. You can also limit your view to products being currently sold (active) on your site using the Product Status filter. However, keep in mind that Bazaarvoice syndicates reviews for both your active and inactive products as long as they are carried on the sites you syndicate to.

  • Destination Site—All destination sites that are receiving your syndicated content.

  • Display Code—Unique identifier used by Bazaarvoice to manage your site configuration, including multiple locales if applicable. One common use for display codes is to distinguish the mobile and desktop configurations for your site.

  • Display Locale—Language and geographic region.

  • Moderation Status—Moderation status of native reviews (reviews submitted on a product display page that were written about that unique product). The following options are available:

    • Approved—Reviews that adhere to Bazaarvoice’s best-practice moderation guidelines and client-defined guidelines, if applicable.
    • Duplicate—(Deprecated) Reviews submitted by a consumer about a product that the consumer already reviewed.
    • Purged—Reviews written by consumers whose personal information and review content has been permanently deleted from all Bazaarvoice systems.
    • Rejected—Reviews that did not adhere to moderation guidelines.
    • Removed by client—Reviews that passed the moderation process but were removed by the client.
    • Submitted—Submitted reviews awaiting moderation.

  • Product ID—All products on your site, listed by alphanumeric ID.

  • Product Name—All products on your site, listed by name.

  • Product Family—Products grouped by product family.

  • Product Status—Active or inactive products on your site. Bazaarvoice recommends that you set this filter first because it limits the values displayed in the other filters.

  • Review Syndication Status—When Active is selected, the report contains data only about reviews currently syndicating. When Inactive is selected, the report contains data only about reviews that were syndicated in the past but are not currently syndicating. When both options are selected, the report includes data about all syndicated reviews, regardless of current syndication status.

  • Root Category—Top-level (root) category names in your product catalog. Examples include appliance, cleaning, and electrical.

  • Source Site—All sources of syndicated content on your site.

  • Sub Category—Sub-category names in your product catalog.

  • Syndication type—For products receiving syndicated reviews, Destination Native refers to native reviews (reviews submitted on a product display page that were written about that unique product). External refers to reviews syndicated from sites that are not part of your company. Internal refers to reviews syndicated from sites that are part of your company.

Examine and visualize data

Consider using the following tips to examine data in greater detail and visualize it in ways that make the most sense for your needs.

Detailed view

Some report elements are hyperlinks that open charts with detailed data about the element. You can continue to drill down for more details by clicking elements in each successive chart. Use the navigation breadcrumbs above the charts to keep track of your location relative to the top-level dashboards, and to return to higher report levels.

Tip: Click the Product ID in any table to open the product page for that product. Turn off or disable your pop-up blocker if the product page doesn't open.

Drill-down chart visualization

You can visualize drill-down chart data in different formats by clicking one of the data presentation icons in the upper right corner of the window. Options include table, line chart, bar chart, and pie chart. Choose the format that best conveys the impact of the data.

Large tables

Reporting dashboards cannot display tables containing more than 60,000 rows or columns, or more than 6 million total cells. Consider using filters to reduce the amount of data in the table, or export large tables to an external file for viewing. Refer to Downloading reports for information about exporting report content to a file.

Download reports

You can export all the content in a dashboard to portable document format (PDF) by clicking the printer icon in the upper right corner of the interface.

To create reports focused on specific fields, hover over the top center of a field, such as Total Reviews on the Overview tab of Ratings & Reviews. If appears when you hover, you can export a report for that field. To export the report, click the arrow and select a format option from the Download As list. Available formats are:

  • PDF (portrait or landscape orientation)
  • Excel XLS
  • Excel XLSX
  • CSV
  • Raw data (CSV)

For charts and graphs, an image file format (PNG) is also an option.

Note: Select Excel XLSX or Raw data (CSV) if you want to export data sets with more than 60,000 rows.

In addition to displaying a list of export options, clicking shows the metrics used to generate the report and the filters that affect the report.

Schedule report emails

Follow these steps to schedule automated emails containing PDFs of the dashboards:

  1. Open the dashboard of the report you want to send, and adjust the filters to include the desired data set in your scheduled report.
  2. Click in the top-right corner of the dashboard to open the Email Dashboard view.
  3. Click the Dashboard Tabs list, and select the tabs of the report you want to include in the scheduled report.
  4. Click Repeats, and choose how often you want the report to be sent. You can choose from the following options:
    • Daily—Set the time in American central standard time, GTM -06:00, that you want to email the report.
    • Weekly—Set the weekly frequency, day of the week, and time you want to email the report.
    • Monthly—Set the report to send on a set date within the month, such as every month on day 15, or on a set day of a week, such as the second Monday of the month. Also set the time to send the report.
  5. Click Add recipients or define custom subject and message. Enter the email addresses, separated by commas, of people you want to receive the report. You can also customize the email subject line and add body text, which will be included each time the report is emailed.
    Note: Disregard the message at the bottom of the Email Dashboard view that says “This dashboard will be sent [frequency you set] at [time you set] to [your username]@gooddata.com as a PDF attachment.” You must add your email address to the list of recipients to receive the scheduled report.

Unsubscribe from an emailed report

Click the unsubscribe link in the footer of any emailed report you no longer want to receive. This unsubscribes you only from emails about that dashboard. You will continue receiving emailed reports about other dashboards unless you unsubscribe from them individually.