Sources tell Curations what kind of content to collect and where to find it. It powers an ongoing search for content from a channel like Instagram or Twitter. A source can pull all content from a specific author or page, or search the channel for posts containing a hashtag, keyword, or mention of your company. When you open the Collect tab in the console, you’ll see the Source manager. Use the Source manager to create, view, and manage your sources.

List of available sources

Depending on the channel, a source can find content from the following options:

  • Author—Content from a specified author. Don’t include @ before the username.
  • Text search—Posts containing the specified keywords or hashtags.
  • Location (Twitter only)—Posts tagged with the specified location. You can search locations by name and city.
  • Feed (Facebook only)—Content from the specified page, including posts published by the page owner and those posted to the page by other users.
  • Board (Pinterest only)—Posts pinned to the specified board.
  • User tag (Instagram only)—Posts in which your Instagram Business account has been photo tagged.
    Note: You cannot create or delete this source through the Source manager. This source is automatically created when you link your Instagram Business account in the Engage tab. To delete it, you must remove your Instagram Business account as a connection in Curations.
  • Hashtag (Instagram only)—Posts containing the specified hashtag. You must connect an Instagram Business account to Curations to use this source.
    Note: Each Instagram Business account connected to Curations supports up to 30 hashtag sources at a time. If you add a new hashtag source when you are near your 30-source limit, you may experience a delay of up to 7 days before Instagram allows you to collect posts related to the new hashtag.

Refer to the following list of source channels and their options. Some channels support multiple types of sources.

Channel Supported source types
Instagram
  • Hashtag (searches hashtags in post descriptions)
  • User tag
  • Text search (deprecated—use the Hashtag source type instead)
  • Location (deprecated)
Twitter
  • Author
  • Text search (searches text in tweets)
  • Location
Facebook
  • Author
  • Feed (searches for a matching feed name)
Flickr
  • Author
  • Text search (searches tags)
Pinterest
  • Board (searches for a matching board name)
Tumblr
  • Author
Vimeo
  • Author
YouTube
  • Author
  • Text search (searches title and description text)

Additional sources

You can collect content from some channels not supported in the console’s interface. You’ll need to contact Bazaarvoice Client Care to configure and enable the following sources.

Source Details
Bazaarvoice

Category reviews—Pulls Ratings and Review content about a category whose ID you provide.

Product reviews —Pulls Ratings & Reviews content about a product whose ID you provide.

Bazaarvoice Ratings & Reviews displays consumer opinions about products and categories. If you are a Ratings & Reviews client, you can contact Bazaarvoice Client Care to display Ratings & Reviews content in Curations. An administrator will complete the following steps for you:

  1. Open the Settings tab.
  2. Enable Ratings and Review display.
  3. Select the Minimum Rating the content must have to display in Curations.

After configuration is complete, Ratings & Reviews content automatically displays on any Curations display that includes a product or category ID (meaning that the content is limited to product details page and category displays). If necessary, add product or category IDs to the displays in which you want to include Ratings & Reviews content.

Note: You cannot send Ratings & Reviews content to Bazaarvoice moderation because the content has already been moderated through the Ratings & Reviews service.

Add an Instagram hashtag source

Note: You must connect an Instagram Business account to Curations before completing the steps in this section.
  1. After you connect an Instagram Business account, go to the Collect > Manage tab.
  2. Click Add source to create a new source.
  3. Under Channel, select Instagram.
  4. Under Type, select Hashtag.
  5. In the Search box, enter the hashtag to search on.
    Tip: Use the URL https://www.instagram.com/explore/tags/YOURHASHTAGHERE/ to preview the content that the hashtag pulls in. To avoid filtering and moderating an unnecessary number of posts, choose a hashtag that returns results that pertain mostly to your company, one of your products, or a campaign you're running. Avoid hashtags that return posts mostly unrelated to your company.
  6. Under Social Account, select the Instagram Business account that you connected to Curations.
  7. Click Save.
Tip: Each Instagram Business account supports up to 30 hashtag sources at a time. If you need more than 30 hashtag sources, connect another Instagram Business account to Curations.

Add a source by location

Adding a source by location allows you to search for a specific business location and collect social media content generated at or near that location. For example, if you own a chain of hotels, you can collect content posted by guests at a specific hotel within a city.

You can add a source by location if you select Twitter as a channel, which allows you to collect posts generated within a radius of a specific address. The following table summarizes the search options.

Channel Search options Post location
Twitter Business and city name

Street address
Generated within a certain radius of the selected address

To add a source by location for a Twitter channel:

  1. Click Add source.
  2. Select Twitter as the Channel.
  3. Select Location as the Type.
  4. (Optional) By default, retweets are excluded from Twitter sources. If you want to include retweets in your source, enable the Include Retweets toggle.
  5. In the Search bar, type in a business name and city, such as “Joe’s Coffee Austin”, or enter a street address.
  6. After entering a search term, hit enter on your keyboard while your cursor is within the Search bar. Alternatively, click the Preview button.
  7. After the map updates, select the desired business location. If the map does not update, revise your search terms. The map does not update when there are no search results.
    Note: If you are searching by business name rather than street address, make sure to include a city name. For example, "ACME General Store" will not return results, but "ACME General Store New Orleans" will.
  8. Adjust the Radius value to the desired search range.
  9. Click Preview.
  10. Review the posts that display for the selected location.
  11. Click Save to add the source.

Including the hashtag symbol (#) in a text search limits the search to just hashtag instances (unless you are using the Instagram channel, which searches for hashtags only). Include # before the term if you only want to collect posts where the term is used in a hashtag. Omitting # will produce results with both hashtag and non-hashtag instances of the keyword.

Example

For example, outside will include posts with the word outside as well as the instances of #outside. But #outside will only include posts where the term is preceded by a hashtag.

Tip: Curations provides real-time messages that tell you what characters are useful or not useful to include in search, depending on the channel you select.

View all sources

Open the Collect tab to view the Source manager. From here, you can view the following information about all existing sources:

  • Name—The username or words used for the search.
  • Channel—The social channel for the source.
  • Type—The category of the search query. Author and text search are possible values.
  • Status—The current state of the source. Enabled and paused are possible values.

Add a new source

To add a new source:

  1. Click Add source.
  2. Under Query, select a Channel.
  3. Select the Type. You can search for specific authors or for posts containing keywords or hashtags.
  4. In the Search field, enter the search term.
    • For author searches, enter the author’s username. Don’t include @ before the username.
    • For text searches, enter the keywords or hashtags.
    • For Instagram hashtag searches, enter the hashtag. Then, select an Instagram Business account to link the hashtag to. Each account is limited to 30 hashtag sources at a time.
    • For location sources, refer to the location instructions.
  5. Click Preview to find existing content and display it in the preview pane.
  6. Click Save source to save and add the new source.

Enable a source

To enable a paused source, click the toggle next to the paused source you want to activate.

To enable multiple paused sources at once:

  1. Click the round checkbox next to the paused source you want to activate. You can select and enable multiple sources at the same time.
  2. In the action bar that appears at the top of the Source manager, click Enable.

Pause a source

By pausing a source, you can stop collecting content from the source without permanently deleting it. Pausing a source lets you unpause it later to start collecting that content again without having to recreate the source.

To pause a source, click the toggle next to the source you want to pause.

To pause multiple sources at once:

  1. Click the round checkbox next to the source you want to pause. You can select and pause multiple sources at the same time.
  2. In the action bar that appears at the top of the Source manager, click Pause.

Delete a source

You can delete sources that you no longer need or want, such as sources for a campaign or an inactive author.

To permanently delete a source:

  1. Click the toggle next to the source you want to delete.
  2. In the options that appear next to the toggle, click Delete.

To permanently delete multiple sources at once:

  1. Click the round checkbox next to the source you want to delete. You can select and delete multiple sources at the same time.
  2. In the action bar that appears at the top of the Source manager, click Delete.

Deprecated sources on the Instagram channel

On December 11, 2018, Instagram deprecated part of its API. In response to the changes, Curations no longer supports Text Search or Location as Instagram source types.

Location sources

You can no longer create a Location source. Existing Location sources have been marked as deprecated, but remain active. There is no guarantee of how long Instagram will continue to support their functionality.

Text Search sources

A new Hashtag source type is available to replace Text Search sources (limited to 30 active hashtags per Instagram account), but it requires that you connect at least one Instagram Business account to Curations.

If you have not connected an Instagram Business account to Curations, you must take action to continue collecting Instagram content.

Tip: When you log into Curations, a notification box tells you whether you need to take action on your account.

How to handle the deprecation if you have a linked Instagram Business account

If you have linked an Instagram Business account to Curations prior to December 11th, 2018, no immediate action is required on your part. However, Bazaarvoice recommends that you review the following information:

  • Bazaarvoice has migrated your existing Text Search sources to new Hashtag sources. Your Text Search sources have been marked as deprecated and disabled, but will remain in your account for a limited time so that you can review that the migration completed successfully.
  • Each Hashtag source is associated with an Instagram Business account that you have connected to Curations. Each Instagram Business account can be associated with up to 30 Hashtag sources at once. If you need to collect content from more than 30 hashtags, you can connect additional Instagram Business accounts to Curations, but the general recommendation is to remove the hashtags that you no longer need (such as old or seasonal hashtags).
  • Review the information about location sources.

How to handle the deprecation if you do not have a linked Instagram Business account

Due to the Instagram API changes, you must link an Instagram Business account to Curations to continue to collect Instagram content. The following instructions describe how to connect an Instagram Business account and then transfer your Text Search sources to Hashtag sources.

  1. Connect an Instagram Business account to Curations.
  2. After you connect an Instagram Business account, go to the Collect > Manage tab.
  3. Pause and delete the sources that you no longer need, such as old or seasonal campaigns. This reduces the number of sources you need to migrate.
  4. Create a Hashtag source for every active Text Search source you have.
    1. Identify a source that lists “Text search” in the Type column and “Instagram” in the Channel column.
    2. Note the search term for the source listed in the Name column (it appears prior to the “deprecated” string). You will use this search term in the new Hashtag source you create.
    3. Click Add source to create a new source.
    4. Under Channel, select Instagram.
    5. Under Type, select Hashtag.
    6. In the Search box, enter the search term that you noted in a previous step.
    7. Under Social Account, select the Instagram Business account that you connected to Curations.
    8. Click Save.
    9. After you add the Hashtag source, disable the Text Search source that you replaced.
    10. Repeat this process for the remaining Instagram Text Search sources in your account.
    Tip: Each Instagram Business account supports up to 30 hashtag sources at a time. If you need more than 30 hashtag sources, connect another Instagram Business account to Curations.

If you have Location sources, review information about their deprecation.