Use the Curations console to manage your consumer-generated content (CGC), content sources, console users, and moderation workflow. This topic describes what you can do in each of the console tabs.
When you open Curations from Portal , the first thing you see is your Welcome page. This page outlines the typical Curations workflow and provides useful links to the:
- Source manager
- Content manager
- Bazaarvoice Workbench, where you can generate various reports
To return to the Welcome page, just click the Home tab in the menu bar at the top of the console.
If your company has multiple accounts with Curations, you can use the Client picker, highlighted below, to move between accounts. Type the account name or scroll through the dropdown list to find the desired account.
When you open the Collect tab, the first thing you see is the Source manager.
The Source manager is the starting point for finding and collecting content.
Sources tell Curations what kind of content to collect and where to find it. It powers an ongoing search for content from a channel like Instagram or Twitter. A source can pull all content from a specific author or page, or search the channel for posts containing a hashtag, keyword, or mention of your company. The Source manager is exactly what it sounds like—a tool that lets you manage your sources. From here, you can:
- View a list of sources.
- Add new sources.
- Delete a source.
Read the Source manager guide to learn more.
The Curate tab is the starting point for managing your content and getting it ready for display on your site. This area of the console gives you tools to tell Curations where to find content, what type of content to curate, which collected content you want to display, and where to display it on your site. The Curate tab is home to the Content manager and Rules manager.
When you open the Curate tab, the first thing you see is the Content manager. From here, you can:
- View all of your collected content.
- View content displaying on your site.
- Browse, moderate, and tag content.
Read the managing content guide to learn more.
Rules help lighten your workload by letting Curations automate some tasks for you, like rejecting content with profanity, marking specific content for Bazaarvoice moderation, or approving content from trusted authors such as your company’s social media accounts. With the Rules manager, you can:
- See how your rules affect your content.
- Create new rules.
- Edit or delete existing rules.
Read the managing content with rules guide to learn more.
While it’s a best practice to get permission before using someone’s social media content in Curations, sometimes you’re actually required to do so. Twitter and Instagram require third parties to acquire permission from authors before using their public social content. Luckily, Curations can automate this process and handle author permission requests for you on these platforms.
When you open the Engage tab for the first time, you see the onboarding screen:
After connecting your accounts, you can do the following in the Engage tab:
- Create and manage personas or permission request templates.
- Add your terms and conditions (T&Cs).
- Connect additional accounts.
- Pause or disconnect accounts.
The Engage tab has three sections—Connections, Personas, and Terms & Conditions. The following sections provide a brief overview of each section. You can learn more about asking authors for permission here.
The Connections manager lets you connect your Twitter and Instagram Business accounts to Curations. From here, you can:
- Connect additional accounts.
- Delete an account connection.
- Enable and disable connections.
Before a connected account can send author permission requests, you need to give it a persona—a profile for the account where you can configure default messages or add custom messages that reflect your company’s personality.
Using the Persona manager, you can create, edit, enable, pause, or delete a persona.
Terms & Conditions
Your permission request messages include a link to terms and conditions (T&Cs), so you must provide T&Cs for authors to accept. You can link to the T&Cs on your site, add them to the Curations 3 console, or use a standard user agreement provided by Curations.
From the Terms & Conditions manager, you can:
- Edit your T&Cs.
- View the default T&Cs provided by Curations.
The Display tab is home to the Display manager, which helps you configure settings for your displays. The Display manager automates display tagging by applying display tags to certain posts for you. For example, you could create a display that adds the
landing_page display tag to all approved Instagram posts. With the Display manager, you can:
- Configure display tagging, feature posts, set the minimum image quality for posts, and specify other settings for a display.
- View existing displays and their settings.
Read the display guide to learn more.