Bazaarvoice encourages you to request support for any issue that concerns you, such as:

  • Questions about features, functionality, or reporting
  • Issues with product functionality, including bugs or website downtime

How to get support

During the implementation phase of your Bazaarvoice project, contact your Bazaarvoice Implementation Project Manager (IPM) with any questions or concerns.

After your IPM officially transitions your project to Bazaarvoice Client Care (Support), email support@bazaarvoice.com or request support online from the Bazaarvoice Support Community .

If you want to partner with Bazaarvoice or have questions about partnerships, email partner-support@bazaarvoice.com.

Note: If you do not see a response within two business days, check your spam and junk folders. Be sure to white label @salesforce.com and @bazaarvoice.com. Otherwise, our responses may be blocked by your company’s firewall.