Bazaarvoice encourages you to request support for any issue that concerns you, such as:

  • Questions about features, functionality, or reporting
  • Issues with product functionality, including bugs or website downtime

How to contact Support

During the implementation phase of your Bazaarvoice project, contact your Bazaarvoice Implementation Project Manager (IPM) with any questions or concerns. After your IPM officially transitions your project to Bazaarvoice Support, contact Bazaarvoice Support.

Note: If you do not see a response within two business days, check your spam and junk folders. Be sure to add @salesforce.com and @bazaarvoice.com to your Safe Senders list. Otherwise, our responses may be blocked by your company’s firewall.