Bazaarvoice Workbench is a secure hub where you monitor, analyze, and interact with your collected reviews. Use Workbench to discover both positive and negative impressions consumers have about your products or brands. Engage with your consumers and address their concerns in a timely manner. Maintaining this kind of authentic and personalized connection with consumers through your reviews is key to creating enduring business value.

At a glance, you can use Workbench to:

Sign in to Workbench

  1. Go to https://portal.bazaarvoice.com and sign in.
  2. Click the menu icon menu located in the upper-left corner to view a list of your Bazaarvoice solutions.
  3. Click Workbench in the menu. The “Where did Workbench go?” page displays.
  4. Select your company from the dropdown menu.
  5. Click Go to Workbench.

Explore Workbench

When you sign in to Workbench, the landing page greets you with a lot of information. The menus in the upper-left corner give you access to the majority of Workbench’s functionality. The other resources on the landing page either provide quick links to menu items, or summarize recent review collection activity and Bazaarvoice news.

Workbench has the following layout:

Workbench screenshot
  1. Menus that provide access to the majority of Workbench features
  2. Summaries of review activity
  3. Links to commonly used tools and resources
  4. Links to analytical features, such as dashboards, reports, and alerts
  5. Links to change your language, switch accounts, or access the Bazaarvoice Community support portal

Using Workbench for the first time

You may be most interested in:

Managing reviews

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Monitoring reviews

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