Requesting Brand Edge Professional support
During the onboarding phase, contact your Bazaarvoice Engagement Manager (EM) with any questions or concerns. After your EM officially transitions your project to Bazaarvoice Client Care (Support), contact Client Care as described below.
Reasons to contact Bazaarvoice Client Care
Bazaarvoice encourages you to open a support case for any of the following reasons:
- To add or remove products from your Bazaarvoice product catalog
- To launch an email or Sampling campaign.
- When you have questions about features, functionality, or reporting
- To change product IDs or category IDs
How to contact Client Care
You can contact Client Care by email, online, or through live chat.
Email support@bazaarvoice.com.
Online
Request support online from the Bazaarvoice Support Community .
Complete the following steps to request support after logging in to the Support Community:
- From the home page, click Open a case.
- From the drop-down menu, select the option that best describes your request. A request form opens.
- Enter a detailed request with screenshots and, if available, relevant page links or URLs.
- Click Confirm to submit your request.
You will receive an automated response indicating Bazaarvoice Client Care has received your request. A representative will respond to your case within two business days.
Live chat
You can chat directly with a Bazaarvoice Client Care representative through the Support Community during the following business hours:
- 8:30 AM-5:00 PM CST/CDT (U.S.)
- 8:30 AM-5:00 PM GMT (U.K.)