Notifications
Some solutions allow you to customize the notifications that the system sends. These notifications alert users, usually by email, to important events that need attention.
Select the Notifications tab in your profile page to manage notifications. If you do not see the Notifications tab, none of the solutions you can access allow you to manage notifications. If you are an account administrator, you can manage notifications for other user accounts on the Users & Permissions page.
Connections notifications
Connections notifications let you know when customers post reviews or ask questions. The emails include a link to each question and review that you can use to respond to customers without having to log in to Connections.
To configure Connections notifications:
- Access the Notifications tab:
- (Users logged into Portal) Select the profile button in the top-right corner of any Portal page to access your Profile, and then select the Notifications tab.
- (Users logged into Connections) Select More » Manage alerts in Connections to redirect to the Notifications tab in Portal.
- (Portal administrators managing notifications for other users) Select a user on the Users & Permissions page, and then select the Notifications tab.
- Find the Manage Connections Notifications section.
- For each client instance, specify how often you want to receive Questions & Answers notifications. You can choose to receive notifications in real-time whenever new questions are posted, receive a daily summary of the prior day’s questions, or both.
- For each client instance, specify how often you want to receive Ratings & Reviews notifications. You can choose to receive notifications in real-time whenever new reviews are posted, receive a daily summary of the prior day’s reviews, or both. Furthermore, you can filter the types of reviews that apply to each notification interval, as described in the following table.
Review type Description None Do not send any review notifications. All Reviews Send notifications for all types of reviews. Reviews with 3 stars or less Send notifications only for reviews with a rating of three stars or below. Priority Reviews Send notifications only for priority reviews. - Select Save.
