Bazaarvoice Connections enables you to engage directly with consumers about your products on retail sites. You can respond to reviews and answer questions to influence sales, reduce returns, and build customer loyalty. When site visitors interact with online Q&A across participating Bazaarvoice retailers, the average lift in conversion is 98%.

There are 2 products in the Connections suite:

When you sign up for Connections, you'll start with Connections Basic. This is a free product that enables you to respond to questions across retail partner sites in the Bazaarvoice network, and read up to 25 reviews in the Connections online brand portal from retail partner sites.
Once you're using Connections Basic, you can upgrade to Connections Premium. The Premium version enables you to respond to unlimited reviews and answer questions across retail partner sites in the Bazaarvoice network. You can upgrade to Connections Premium by clicking the **Upgrade to Respond to Reviews** button on the home page of your Connections portal.

Meet the portal

Everything you do will be in the Connections portal. This is the admin center where you’ll respond to reviews, answer questions and perform other administrative tasks.

Explore the portal.

Sign up

Watch the video to see how to sign up, or follow the steps.

Note: If you've already signed up for Connections but can't see a product or retailer, follow these instructions.

You’ll need your brand logo and a nickname. Make sure they meet the following requirements:

  • Logo size: 100px by 40px (will be scaled if larger)
  • Logo format: .gif,.png, or .jpg (RGB only)
  • Nickname: Must be between 5-25 characters in length.

What to do

  1. Navigate to your country’s portal:

    Note: To add retailers from another region, contact us after you sign up and we will help you add them.

  2. Enter your contact details, agree to the terms and conditions, and then click Sign Up for Free.
  3. Enter your brand name. A list of available retailers appears.
  4. If you are not responsible for answering questions at a specific retailer, opt out by clicking the X icon.
  5. Repeat your search for other brands, as needed.
  6. When you have completed your search for brands, click Next Step.
  7. Provide your nickname and logo for each of the brands you selected.
  8. Click Submit.

Can I sign up for more than one brand?

Yes, you can. Connections participation is supported for all your eligible brands.

The best way to manage brands is to group them all under a single portal. However, it is possible to create multiple profiles for each signup, including a unique nickname and logo for each brand.

What happens next

You will receive a verification email with a link to verify your account. Please allow 7 to 10 business days to receive a welcome email with login credentials and instructions for using Bazaarvoice Connections.