Stuck? Here’s some answers to your questions, and solutions to common problems.
Are you using the correct login information? Remember, your Company and Username do not contain spaces. If you’re still having issues logging in, email firstname.lastname@example.org and we can confirm the credentials you’re using to log in.
Click the Can’t access your account? and enter your Company and username when prompted. Then click Reset Password and follow the reset instructions in the email you just received.
The Bazaarvoice Moderation team may not have approved your nickname. Nicknames must between 5-25 characters in length.
Click the Contact Us link on the homepage of your portal and let us know the nickname you’d like to use. Nicknames must be between 5-25 characters in length. Note: It can take up to two business days for our Moderation team to approve the updated nickname.
Questions and answers
If you receive a few questions that do not belong to you, click the Can’t Answer link under the Answer box and choose the Not My Product button. If you see more than a few questions that do not belong to you, please contact our Connections Support Specialists. Click the Contact Us button on the home page of your portal. Please provide examples of the content that doesn’t belong to you.
If you receive a few questions that you cannot answer, click the Can’t Answer link under the Answer box and choose the Opinion/Non-Product Question button.
Consumers look at questions about products to help them decide if they should purchase that product. You should answer any question that consumers would want to know the answer to, even if it is old. If the old content won’t be helpful to consumers, then you can click the Can’t Answer link under the Answer box and choose the Opinion/Non-Product Question button.
Our Moderation team can take between 48-72 hours to approve content on a retailer’s website. You’re not responsible for replying to questions until you see them in your portal.
When did you post it? It takes the Moderation team 48-72 hours to approve your response. If you still don’t see it after a couple of days, it's probably been disallowed for something that breaks the Moderation rules. (Remind yourself of the Moderation rules here.)
Questions will appear in your unanswered section only if they haven’t been answered by the retailer or someone within the community. You can still search for and answer questions that have been answered outside your portal.
No, the client email address and contact information are internal only. The logo and nickname, which are shown on all responses and brand posts, are the only items that are public facing.
Enter your query in the Search field on the Questions and Reviews page. Use the dropdown menu to the left of the Search field to filter by All,Title and Content,Product Name,Product ID or Vendor ID.
You can save your search and filter criteria to use in future sessions. Click the Save This View button to the right of the Search text box, and then enter a name that describes the filtered view.
Click the Answer text box under a review or question and enter your response. Do not copy and paste your response. You should always type directly in a text box. Before you respond, remember that your words will reach thousands of consumers, not just the person who left the review or asked the question. You can view a list of quick tips by clicking the View Best Practices link located under every response field.
Yes, you can delete a response or edit it as many times as you like.
Answer a review or click the Mark Read button to move a review out of the Priority Reviews section. If a consumer votes a review as helpful, it can reappear in the Priority Reviews section. If you answer or click the Mark Read button then the review will move out of this section again.
Missing products or retailers
From the home page of your portal, click the Contact Us link under the Support section and choose Can’t Find Product. Don't forget to provide a web link (URL) to the missing product from the retailer’s website.
From the home page of your portal,click the Don’t see all your retailers? link (it's under the list of your retailers). Alternatively, click the Contact Us link under the Support section and choose Can’t Find Retailer. Don't forget to give us the name of the missing retailer and a web link to one of your products from that retailer’s website.
For legal purposes, only retailers have access to a consumer’s personally identifiable information. Please contact your retailer directly to request a consumer’s contact information.
Still need help?
If you can’t find what you need in this knowledge base, please contact us. We can help!
- Click the Contact Us link on the home page of your Connections portal. Select your inquiry type from the dialog that appears. In the Comments section, make sure to provide your telephone number and more information about your issue. One of our Connections Specialists will respond to your request.
- Call our Support line: 1-866-522-9227 Opt. 4
- Email our Connections Support team: email@example.com
Note: If you do not receive our responses, check your spam and junk folders. Be sure to white label @salesforce.com; otherwise, our responses may be blocked by your company’s firewall.