Stuck? Here are some answers to your questions, and solutions to common problems.
Are you using the correct sign in information? Remember, your Company and Username do not contain spaces. If you’re still having issues signing in, contact us, and we can confirm the credentials you’re using to sign in.
Select Can’t access your account? and enter your company and username when prompted. Then select Reset Password and follow the reset instructions in the email you just received.
The Bazaarvoice Moderation team may not have approved your nickname. Nicknames must be between 5-25 characters in length.
Select the Contact Us link on the homepage of your portal and let us know the nickname you’d like to use. Nicknames must be between 5-25 characters in length. Note: It can take up to two business days for our Moderation team to approve the updated nickname.
Questions and answers
If you receive a few questions that don't belong to you, select the Can’t Answer link under the Answer box and select Not My Product. If you receive more than a few questions that don't belong to you, contact our Connections Support Specialists. Select Contact Us on the home page of your portal. Please provide examples of the content that doesn’t belong to you.
If you receive a few questions that you can't answer, select the Can’t Answer link under the Answer box and select Opinion/Non-Product Question.
Consumers look at questions about products to help them decide if they should purchase that product. You should answer any question that consumers would want to know the answer to, even if it is old. If the old content won’t be helpful to consumers, then you can select the Can’t Answer link under the Answer box and select Opinion/Non-Product Question.
Our Moderation team can take between 48-72 hours to approve content on a retailer’s website. You’re not responsible for replying to questions until they appear in your portal.
When did you post it? It takes the Moderation team 48-72 hours to approve your response. If it hasn't appeared after a couple of days, it was probably rejected for breaking the Moderation rules.(Remind yourself of the Moderation rules here.)
Questions will appear in your unanswered section only if they haven’t been answered by the retailer or someone within the community. You can still search for and answer questions that have been answered outside your portal.
No, the client email address and contact information are internal only. The logo and nickname, which are shown on all responses and brand posts, are the only items that are public facing.
Contact Bazaarvoice Support to update your logo. Note: Images larger than 100 x 40 pixels will be scaled.
Enter your query in the Search field on the Questions and Reviews page. Use the dropdown menu to the left of the Search field to filter by All,Title and Content,Product Name,Product ID or Vendor ID.
You can save your search and filter criteria to use in future sessions. Select Save This View to the right of the Search text box, and then enter a name that describes the filtered view.
Select the Answer text box under a review or question and enter your response. Don't copy and paste your response. You should always type directly in a text box. Before you respond, remember that your words will reach thousands of consumers, not just the person who left the review or asked the question. You can view a list of quick tips by selecting the View Best Practices link located under every response field.
Yes, you can delete a response or edit it as many times as you like.
Answer a review or select Mark Read to move a review out of the priority reviews section. If a consumer votes a review as helpful, it can reappear in the priority reviews section. If you answer or select Mark Read, then the review will move out of this section again.
Missing products or retailers
From the home page of your portal, select the Contact Us link under the Support section and select Can’t Find Product. Don't forget to provide a web link (URL) to the missing product from the retailer’s website.
From the home page of your portal, select the Don’t see all your retailers? link (it's under the list of your retailers). Alternatively, select the Contact Us link under the Support section and select Can’t Find Retailer. Don't forget to give us the name of the missing retailer and a web link to one of your products from that retailer’s website.
For legal purposes, only retailers have access to a consumer’s personally identifiable information. Contact your retailer directly to request a consumer’s contact information.
Still need help?
Contact Bazaarvoice Support if you can’t find what you need in this knowledge base. We can help!