There are two types of users in Connections: Account Administrators and Users. Account administrators can add and manage other user accounts, while users can only respond to reviews and answer questions posted by consumers. All user management for Connections takes place in Portal.

Manage users

Only account administrators can add or edit Connections users. If you are not an account administrator but need to manage users, ask an existing account administrator to upgrade your account. You can view your administrator in the Profile page in Portal.

To manage user accounts:

  1. From the upper-right corner, select the settings icon settings icon.
  2. Select Manage Users.
  3. Refer to Users and permissions to learn how to manage users.
    Tip: To create a new Connections user, assign the Connections solution with the User role. To create a new Connections administrator, assign the the Connections solution with the Account Administrator role.