There are two types of users in Connections: Account Administrators and Users. Account administrators can add and manage other user accounts, while users can only respond to reviews and answer questions posted by consumers. All user management for Connections takes place in Portal.
Only account administrators can add or edit Connections users. If you are not an account administrator but need to manage users, ask an existing account administrator to upgrade your account. You can view your administrator in the Profile page in Portal.
To manage user accounts:
- Navigate to More » Manage Users in Connections.
- Your browser redirects you to the Users & Permissions page in Portal, where user management takes place.
- Refer to the Users and permissions topic in the Portal knowledge base to learn how to manage users.
Tip: To create a new Connections user, assign the Connections solution with the User role. To create a new Connections administrator, assign the the Connections solution with the Account Administrator role.