Requesting Connections support
We encourage you to reach out to support for queries such as:
- Issues with Connections functionality, including bugs or website downtime
- Adding or removing retailers
- Adding or updating displayed brands
- Updates to your logo or display nickname
- Connections reporting
How to contact support
Here are three ways to get in touch with support:
- From the Connections homepage, select Contact us.
- Request support online through our Support Community.
- Live chat.
Note: If you do not see a response within two business days, check your spam and junk folders. Be sure to add @salesforce.com and @bazaarvoice.com to your Safe Senders list. Otherwise, our responses may be blocked by your company’s firewall.
Online
To request support online from the Bazaarvoice Support Community:
- Sign in to the Bazaarvoice Portal
. - From the Portal homepage either:
- Select the Access the Support Community link at the bottom of the Portal homepage, or
- Select the help icon
in the upper-right corner and select the Access the Support Community link under Help Resources.
Note: You must be signed in to the Bazaarvoice Portal to submit a case to the Support Community. - Select Open a case.
- Select Connections from the drop-down menu. A request form opens.
- Enter your request details, adding relevant screenshots or URLs.
- Select Confirm.
You will receive an automated response indicating Bazaarvoice Support has received your request. A representative will respond to your case within two business days.
Live chat
You can chat directly with a Bazaarvoice Support representative through the Support Community during the following business hours:
- 8:30 AM-5:00 PM CST/CDT (U.S.)
- 8:30 AM-5:00 PM GMT (U.K.)
Note: Live chat is available in English only.