Bazaarvoice encourages you to request support for any issue that concerns you, such as:

  • Questions about features, functionality, or reporting
  • Issues with product functionality, including bugs or website downtime

How to contact Client Care

You can contact Client Care through the Connections application or by email.

Note: If you do not see a response within two business days, check your spam and junk folders. Be sure to white label @salesforce.com and @bazaarvoice.com. Otherwise, our responses may be blocked by your company’s firewall.

In app

  1. On the home page of your Connections application, click the Contact Us link under Support. A support request form opens.
  2. Select your inquiry type.
  3. Provide your email address and telephone number.
  4. In the Comments section, provide detailed information about your issue.

By email

Contact us at connections@bazaarvoice.com.