We encourage you to reach out to support for queries such as:

  • Issues with Connections functionality, including bugs or website downtime
  • Adding or removing retailers
  • Adding or updating displayed brands
  • Updates to your logo or display nickname
  • Connections reporting

How to contact support

Here are three ways to get in touch with support:

  • From the Connections homepage, select Contact us.
  • Request support online through our Support Community.
  • Live chat.
Note: If you do not see a response within two business days, check your spam and junk folders. Be sure to white label @salesforce.com and @bazaarvoice.com. Otherwise, our responses may be blocked by your company’s firewall.


To request support online from the Bazaarvoice Support Community:

  1. Sign in to the Bazaarvoice Portal .
  2. From the Portal homepage either:
    • Select the Access the Support Community link at the bottom of the Portal homepage, or
    • Select the help icon in-app help icon in the upper-right corner and select the Access the Support Community link under Help Resources.
    Note: You must be signed in to the Bazaarvoice Portal to submit a case to the Support Community.
  3. Select Open a case.
  4. Select Connections from the drop-down menu. A request form opens.
  5. Enter your request details, adding relevant screenshots or URLs.
  6. Select Confirm.

You will receive an automated response indicating Bazaarvoice Support has received your request. A representative will respond to your case within two business days.

Live chat

You can chat directly with a Bazaarvoice Support representative through the Support Community during the following business hours:

  • 8:30 AM-5:00 PM CST/CDT (U.S.)
  • 8:30 AM-5:00 PM GMT (U.K.)
Note: Live chat is available in English only.