Bazaarvoice encourages you to request support for any issue that concerns you, such as:

  • Questions about features, functionality, or reporting
  • Issues with product functionality, including bugs or website downtime

How to contact Support

You can contact Support through the Connections application, Support Community, or by email.

Note: If you do not see a response within two business days, check your spam and junk folders. Be sure to white label @salesforce.com and @bazaarvoice.com. Otherwise, our responses may be blocked by your company’s firewall.

In app

  1. On the home page of your Connections application, click the Contact Us link under Support. A support request form opens.
  2. Select your inquiry type.
  3. Provide your email address and telephone number.
  4. In the Comments section, provide detailed information about your issue.

Online

To request support online from the Bazaarvoice Support Community:

  1. Sign in to the Bazaarvoice Portal .
  2. Select the help icon in-app help icon in the upper-right corner. The in-app help modal will appear.
  3. Under More resources, select Access the Support Community link to open the Support Community homepage.
Note: You must now sign in to the Bazaarvoice Portal to access the Support Community. If you don't have a Portal account, contact your account administrator.

To request support after signing in to the Support Community:

  1. From the homepage, select Cases.
  2. Select Open a case. From the drop-down menu, select Connections. A request form opens.
  3. Enter a detailed request with screenshots and, if available, relevant page links or URLs.
  4. Select Confirm to submit your request.

You will receive an automated response indicating Bazaarvoice Support has received your request. A representative will respond to your case within two business days.