Bazaarvoice encourages you to request support for any issue that concerns you, such as:
- Questions about features, functionality, or reporting
- Issues with product functionality, including bugs or website downtime
How to contact Support
You can contact Support through the Connections application, Support Community, or by email.
- On the home page of your Connections application, click the Contact Us link under Support. A support request form opens.
- Select your inquiry type.
- Provide your email address and telephone number.
- In the Comments section, provide detailed information about your issue.
To request support online from the Bazaarvoice Support Community:
- Sign in to the Bazaarvoice Portal .
- Select the help icon in the upper-right corner. The in-app help modal will appear.
- Under More resources, select Access the Support Community link to open the Support Community homepage.
To request support after signing in to the Support Community:
- From the homepage, select Cases.
- Select Open a case. From the drop-down menu, select Connections. A request form opens.
- Enter a detailed request with screenshots and, if available, relevant page links or URLs.
- Select Confirm to submit your request.
You will receive an automated response indicating Bazaarvoice Support has received your request. A representative will respond to your case within two business days.