Watch this introductory video to learn more about the Sampling solution:

The Sampling solution includes the following:

The Member app

Only members can access the Member app.

Members use the Member app to participate in campaigns. Users typically access the app on their mobile devices. When you create campaigns in Sampling Administration, eligible members receive emails that invite them to participate in an offer where they can request products and leave reviews. Configure the emails members receive in Sampling Administration.

Once you’ve added products and bundles to your campaign, sampling community members can request them from the My offers page. As well as the products and bundles you’ve selected, it displays the campaign name, the total number of products available for selection, and the number of products the member has requested.

After a member selects a product or bundle, they need to confirm their shipping address and, if they’re selecting individual products, the variants they want to request. They can also view a description of the product.

Note: Members can’t select variants for bundles. Instead, you define a bundle's variants using the Bazaarvoice Portal.

When members return to the My offers page after confirming their selections, the products and bundles they’ve requested are unavailable for selection. Bundles that would put the sampling community member over the campaign limit are also unavailable for selection. Members can select any number of products up to the total you’ve designated for your campaign, whether individual products or in bundles.

Sampling

Campaign Manager Community Manager Fulfillment Manager Member Support Program Manager Account Administrator

Sampling allows you to view the status of your sampling program, order more units as your inventory for sample products depletes, nominate new products to sample, and ship those products.

Sampling Administration

Campaign Manager Community Manager Member Support Account Administrator

Sampling Administration allows you to create new campaigns and new member segments you want to target through Sampling. You can also customize campaign invite and ad hoc email messages you want to send to your member community.

Get started

To explore Sampling and Sampling Administration:

  1. Sign in to the Bazaarvoice Portal .

    If you can’t sign in, contact Bazaarvoice Support for assistance. Learn more about Portal permissions and user accounts.

  2. From the navigation bar, select Product Sampling and then select Sampling or Sampling Administration.