Member Support Account Administrator

You can create a multi-vendor campaign by using product samples from multiple vendors in your sampling program. For example, you can add a range of clothing from different vendors you would like sampling community members to try.

Multi-vendor campaigns can take place across departments or product lines, and give you greater visibility across your sampling program. When you add a vendor to your sampling program, you’re enabling that vendor to ship product samples to your sampling community.

What you’ll learn

Before you begin

  1. Sign in to the Bazaarvoice Portal .

    If you can’t sign in, contact Bazaarvoice Support for assistance. Learn more about Portal permissions and user accounts.

  2. From the navigation bar, select Product Sampling > Sampling Administration > Vendors.

Manage vendors

Select the Vendors tab to manage the vendors from your sampling program who send products to your sampling community. The table that appears contains information about these vendors, their units, and their fulfillment contacts.

Column Description
Vendor name Name of a vendor offering their products to your sampling community.
Vendor ID Unique vendor ID.
Available units Details how many available units a vendor has.
Date created Date you created the vendor.
Fulfillment contact Name of a vendor’s fulfillment contact.
Fulfillment email Fulfillment contact’s email address.

Create a vendor

Note: Only users assigned the Account Administrator role can create a vendor.
  1. Select Create vendor.
  2. Enter the name of the vendor in the Vendor search field.
    Note: If the vendor name you enter appears, use it. If you need to create a new vendor, change the existing vendor’s name to avoid creating duplicate vendors.
  3. Enter the vendor fulfillment contact’s first name and last name.
    Note: The fulfillment contact manages the shipment of products from a warehouse to the member for a specific vendor company. They aren’t necessarily the person purchasing an opportunity.
  4. Enter the fulfillment contact’s email address.
  5. Select the fulfillment contact’s preferred language.
  6. Select Create vendor.

Edit a vendor

Note: You cannot edit a vendor name, but you can edit a vendor’s fulfillment contact details.
  1. Select the vendor you want to edit from the Vendor name column.
  2. Update the fulfillment contact’s first name, last name, email address, and preferred language as required.
  3. Select Save.

Manage opportunities

Opportunities consist of units that enable you to send product samples to your sampling community. A unit represents a single product sample you can offer to the sampling community.

Note: A unit is available if you haven't offered it to your sampling community, or if you have offered it but no one has requested it. When a sampling community member requests a product, the available unit becomes spent.

Select the Opportunities tab to manage existing opportunities and create new ones. The table that appears contains information about your opportunities and the units they contain.

Column Description
Opportunity reference Name of an opportunity you've created.
Remaining units Number of units remaining in an opportunity.
Purchased units How many units you initially allocated to an opportunity.
Expiration date Date an opportunity expires and you can no longer use it.
Status Status of an opportunity.
  • Active—the opportunity and its units are still active.
  • Out of units—no units remain in the opportunity.
  • Expired—you can no longer use the opportunity or the units it contains.
Purchaser name Name of the purchaser of an opportunity.
Note: You don’t need to be the purchaser to view this screen.

Find opportunities

To find opportunities, use either of these methods:

  • Status filter—Select a status, for example, Active. Repeat for each status you want to include. Select Apply and close to apply the filter.
  • Search field—Search for opportunities by entering a complete or partial opportunity reference or purchaser name.

Create an opportunity

Use purchased units to create an opportunity.

Note: If you’re managing your own opportunities, you don’t need to purchase units before creating your opportunity. Ensure the number of units in your account at least matches the number of product samples you offer to your sampling community.

To create an opportunity:

  1. Select Create opportunity.
  2. Enter an Opportunity reference to make your opportunity more recognizable.
    Note: If Bazaarvoice is managing your opportunity, we will use your Salesforce opportunity reference.
  3. Enter the number of units you want to add to the opportunity.
  4. Enter an expiration date for the opportunity.
  5. Add the first name, last name, and email address of the purchaser. The purchaser is not necessarily the same person as the fulfillment contact.
  6. Select the checkbox to show you understand you’re creating an opportunity for the selected vendor.
  7. Select Create opportunity. The opportunity you’ve created will appear in the table.

Edit an opportunity

  1. Ensure the figure in the Remaining units column matches the figure in the Purchased units column.
  2. Select the opportunity from the Opportunity reference column.
  3. If no units have been spent for the opportunity, update the opportunity reference, the number of units you want to add to this opportunity, the expiration date, and the purchaser details as required.
    4. Note: For active opportunities with at least one spent unit and expired opportunities with at least one remaining unit, you can only extend the expiration date.
  4. Select Save.

View an opportunity

To view details for the opportunity, select it from the Opportunity reference column. These details now include the number of spent and remaining units, purchase date, and status.

You can edit only the expiration date for an opportunity if even one unit has been spent or the opportunity has expired.

Note: If Bazaarvoice has migrated your opportunity to Portal, ensure the purchaser details are accurate. All further opportunities you add in Portal will then contain the correct purchaser details.

Add opportunities to campaigns

Note: If you’re managing your own opportunities, ensure the number of units in your account at least matches the number of product samples you offer to your sampling community.
  1. From the navigation bar, select Product Sampling > Sampling Administration > Campaigns.
  2. Create a new campaign or select a Draft campaign from the Campaign name column of the table that appears.
    Note: You can modify your campaign only if it’s still in Draft status.
  3. If you haven’t added any products to your campaign, select Add products. If you have, select Edit products.
  4. Select Add opportunities.
    Note: Before adding an opportunity, ensure you’ve added at least one product to your campaign.
  5. In the Opportunities search field, begin entering the opportunity reference or purchaser name linked to the opportunity you want to include in your campaign. When you’ve typed four letters, a list of suggestions appears.
  6. Select all the opportunities you want to include in your campaign.
    Note: If the opportunities you select don’t have enough units for your campaign, use another opportunity to reach this total.
  7. Select Add opportunities. The opportunities then appear in the Products row.
    Tip: Remove an opportunity by selecting from the Remove column.
  8. Select Done.

What’s next?

Create a campaign

Manage campaigns