Ratings & Reviews provides the ability to collect and display user-generated content (UGC) in multiple locales and languages. Use the Ratings & Reviews configuration to manage localization features and options.

Supported locales and languages

To construct a locale code, combine the language code with the country code. For example, the locale code for Austrian German is de_AT.

Locale Languages
Africa (XA) English (en), Arabic (ar)*, French (fr), Portuguese (pt)
Albania (AL) English (en), Albanian (al)
Algeria (DZ) English (en), Arabic (ar)*, French (fr)
Angola (AO) English (en), Portuguese (pt)
Antigua and Barbuda (AG) English (en), Spanish (es)
Argentina (AR) English (en), Spanish (es)
Armenia (AM) English (en), Armenian (hy), Russian (ru)
Aruba (AW) English (en), Dutch (nl), Spanish (es)
Asia Pacific (AP) English (en)
Australia (AU) English (en), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no), Spanish (es)
Austria (AT) English (en), German (de), Chinese (zh), French (fr), Japanese (ja), Norwegian (no)
Bahamas (BS) English (en)
Bahrain (BH) English (en), Arabic (ar)*
Bangladesh (BD) English (en)
Barbados (BB) English (en)
Belarus (BY) English (en), Russian (ru), Belarusian (be)
Belgium (BE) English (en), Dutch (nl), French (fr), German (de), Chinese (zh), French (fr), Japanese (ja), Norwegian (no), Spanish (es)
Belize (BZ) English (en), Spanish (es)
Benin (BJ) English (en), French (fr)
Bolivia (BO) English (en), Spanish (es)
Bosnia (BA) English (en), Croatian (hr)
Brazil (BR) English (en), Portuguese (pt)
Brunei Darussalam (BN) English (en)
Bulgaria (BG) English (en), Bulgarian (bg), Dutch (nl)
Burkina Faso (BF) English (en), French (fr)
Cambodia (KH) English (en)
Cameroon (CM) English (en), French (fr)
Canada (CA) English (en), French (fr), Chinese (zh), German (de), Japanese (ja), Norwegian (no), Spanish (es)
Chile (CL) English (en), Spanish (es)
China (CN) English (en), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no), Spanish (es)
Colombia (CO) English (en), Spanish (es)
Congo (CG) English (en), French (fr)
Costa Rica (CR) English (en), Spanish (es)
Croatia (HR) Croatian (hr)
Cyprus (CY) English (en), French (fr)
Czech Republic (CZ) English (en), Czech (cs), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no), Spanish (es)
Denmark (DK) English (en), Danish (da), German (de), Chinese (zh), French (fr), Japanese (ja), Norwegian (no), Spanish (es)
Dominican Republic (DO) English (en), Spanish (es)
Ecuador (EC) English (en), Spanish (es)
Egypt (EG) English (en), Arabic (ar)*, French (fr)
El Salvador (SV) English (en), Spanish (es)
Estonia (EE) English (en), Estonian (et), Russian (ru)
Ethiopia (ET) English (en)
European Union (EU) English (en), French (fr), German (de)
Finland (FI) English (en), Finnish (fi), Swedish (sv), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no), Spanish (es)
France (FR) English (en), French (fr), German (de), Chinese (zh), Japanese (ja), Norwegian (no), Spanish (es)
Gabon (GA) English (en), French (fr)
Georgia (GE) Georgian (ka), Russian (ru)
Germany (DE) English (en), French (fr), German (de), Chinese (zh), Japanese (ja), Norwegian (no), Spanish (es)
Ghana (GH) English (en)
Great Britain (GB) English (en), French (fr), German (de), Chinese (zh), Japanese (ja), Norwegian (no), Spanish (es)
Greece (GR) English (en), Greek (el)
Guatemala (GT) English (en), Spanish (es)
Honduras (HN) English (en), Spanish (es)
Hong Kong (HK) English (en), Chinese (zh)
Hungary (HU) English (en), Hungarian (hu)
Iceland (IS) Icelandic (is)
India (IN) English (en)
Indonesia (ID) English (en), Indonesian (id)
Iran (IR) English (en)
Iraq (IQ) English (en), Arabic (ar)*
Ireland (IE) English (en), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no), Spanish (es)
Israel (IL) English (en), Hebrew (he)*
Italy (IT) English (en), German (de), Italian (it), Chinese (zh), French (fr), Japanese (ja), Norwegian (no), Spanish (es)
Ivory Coast (CI) English (en), French (fr)
Jamaica (JM) English (en), Spanish (es)
Japan (JP) English (en), Japanese (ja), Chinese (zh), French (fr), German (de), Norwegian (no), Spanish (es)
Jordan (JO) English (en), Arabic (ar)*
Kazakhstan (KZ) English (en), Kazakh (kk), Russian (ru)
Kyrgyzstan (KG) English (en), Kyrgyz (ky), Russian (ru)
Kenya (KE) English (en)
Korea (KR) English (en), Korean (ko)
Kuwait (KW) English (en), Arabic (ar)*
Kyrgyzstan (KG) English (en), Kyrgyz (ky), Russian (ru)
Laos (LA) English (en)
Latvia (LV) English (en), Latvian (lv), Russian (ru)
Lebanon (LB) English (en), Arabic (ar)*
Liberia (LR) English (en), Arabic (ar)*
Libya (LY) English (en), Arabic (ar)*
Liechtenstein(LI) English (en), German (de)
Lithuania (LT) English (en), Lithuanian (lt)
Luxembourg (LU) English (en), French (fr), German (de)
Macedonia (MK) English (en)
Malaysia (MY) English (en), Malay (ms)
Maldives (MV) English (en)
Malta (MT) English (en)
Mauritius (MU) English (en), French (fr)
Mexico (MX) English (en), Spanish (es)
Middle East (XM) English (en), French (fr), Russian (ru), Arabic (ar)*
Moldova (MD) English (en), Romanian (ro), Russian (ru)
Monaco (MC) English (en)
Mongolia (MN) English (en), Mongolian (mn)
Montenegro (ME) English (en), Serbian (sr)
Morocco (MA) English (en), French (fr), Arabic (ar)*
Myanmar (MM) English (en)
Nepal (NP) English (en)
Netherlands (NL) English (en), Dutch (nl), French (fr), Chinese (zh), German (de), Japanese (ja), Norwegian (no), Spanish (es)
New Zealand (NZ) English (en)
Nicaragua (NI) English (en), Spanish (es)
Nigeria (NG) English (en)
Norway (NO) English (en), Finnish (fi), Norwegian (no), Chinese (zh), French (fr), German (de), Japanese (ja), Spanish (es)
Oman (OM) English (en), Arabic (ar)*
Pakistan (PK) English (en)
Palestine (PS) English (en), Arabic (ar)*
Panama (PA) English (en), Spanish (es)
Paraguay (PY) English (en), Spanish (es)
Peru (PE) English (en), Spanish (es)
Philippines (PH) English (en)
Poland (PL) English (en), Polish (pl), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no), Spanish (es)
Portugal (PT) English (en), Portuguese (pt)
Puerto Rico (PR) English (en), Spanish (es)
Qatar (QA) English (en), Arabic (ar)*
Romania (RO) English (en), Romanian (ro)
Russia (RU) English (en), Russian (ru)
Saudi Arabia (SA) English (en), Arabic (ar)*
Senegal (SN) English (en), French (fr)
Serbia (RS) English (en), Serbian (sr)
Singapore (SG) English (en), Chinese (zh)
Slovakia (SK) English (en), Slovak (sk)
Slovenia (SI) English (en), Slovenian (sl)
South Africa (ZA) English (en)
Spain (ES) English (en), Spanish (es), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no)
Sri Lanka (LK) English (en)
Sudan (SD) English (en)
Sweden (SE) English (en), Finnish (fi), Swedish (sv), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no), Spanish (es)
Switzerland (CH) English (en), French (fr), German (de), Italian (it), Chinese (zh), Japanese (ja), Norwegian (no), Spanish (es)
Syrian (SY) English (en), Arabic (ar)*
Taiwan (TW) English (en), Chinese (zh)
Tanzania (TZ) English (en)
Thailand (TH) English (en), Thai (th)
Trinidad and Tobago (TT) English (en), Spanish (es)
Tunisia (TN) English (en), French (fr)
Turkey (TR) English (en), Turkish (tr)
Uganda (UG) English (en)
Ukraine (UA) English (en), Russian (ru), Ukrainian (uk)
United Arab Emirates (AE) English (en), Arabic (ar)*
United States (US) English (en), Chinese (zh), French (fr), German (de), Japanese (ja), Norwegian (no), Spanish (es)
Uruguay (UY) English (en), Spanish (es)
Uzbekistan (UZ) English (en), Russian (ru)
Venezuela (VE) English (en), Spanish (es)
Vietnam (VN) English (en), Vietnamese (vi)
Yemen (YE) English (en), Arabic (ar)*
Note: While Bazaarvoice supports moderation for right-to-left languages (marked in the preceding table with an asterisk *), our hosted solution (Ratings & Reviews) doesn't support their display. Bazaarvoice can provide you with a custom display UI if building and maintaining a custom API solution isn't an option for you. Contact your Bazaarvoice representative to discuss these custom display options.

Change options globally or based on locale

You can change some configuration options globally, meaning the values apply to all locales in your implementation. You can also edit some configuration options at a locale level, which means you can customize values for each locale you want to include. A locale-specific indicator (a flag of the locale’s country) on the right side of the option means the option can be edited for individual locales.

Here are the locale and global values for configuration options:

Section Page > Tab Global Locale
Getting Started Technical Setup > Site Profile
  • Shared Encoding Key
  • Test Product ID
  • Company Display Name
  • Home Page URL
  • API Host name
  • Host Name for Content
  • Container URL
  • Staging Container URL
Technical Setup > SEO Integration All options n/a
User Experience Style Detector All options n/a
Style Editor All options n/a
Display Options > Global Configuration
  • Use Sticky Header

  • Sort dropdown styling

  • Allow CSS overrides
  • User Profile Settings (all options)
  • Email Expiration

  • Special Characters in User Nickname and Profile Display Name
  • Show content from these locales

  • Only Show Displayed Locale Statistics

  • Show Trustmark Icon
  • PII Data Region
  • Cookie Opt-In
  • Profanity
Display Options > Ratings & Reviews
  • Review Helpfulness Voting
  • Require review text (Single-Product Submission Form)
  • Review text minimum length
  • Require Review Title (Single-Product Submission Form)
  • Review title maximum length
  • Require Review Text & Title (Multi-Product Submission Form)
  • Photo Upload
  • Video Links
  • Location
  • Location Required
  • Net Promoter Score
  • Would you recommend? (submission)
  • Show Review Guidelines on Submission Page
  • Ratings choice gradient
  • Allow Multiple Reviews Per User
  • Allow Editing for Rejected Reviews
  • Target only - review title before rating stars
  • Incentivized Reviews
  • Restrict Submission based on Age
  • Review Sorting (all options)
  • Reviews Display (all options)
  • Review Filtering
  • Reviewer Profile (all options)
  • BV Internal
  • Review Comments
  • Review Attribution (all options)
  • Product Picker (formerly generic review submission) options
  • Photo Guidelines Text
  • Video Guidelines Text
  • Review Guidelines Text
  • Review Date of User Experience
  • Multi-Product Submission (Standard & Custom Review Request Templates)
Display Options > Questions & Answers All options n/a
Agreements
  • Terms & Conditions Enabled (Ratings & Reviews)
  • Agreement Text Source

  • Terms & Conditions (Questions & Answers)

  • Agreement Acceptance Text

  • Remote URL

  • Required
Submission Form Editor All options n/a
Copy Editor n/a All options
Badge Editor All options n/a
Settings User Authentication All options n/a
Email Configuration > General

All options

 n/a
Configure Messages > Settings

  • Review Requests (all options)

  • Seller Ratings Review Requests

Schedule Time to Start Sending Email (UTC)
Email Templates
  • Use Template Settings from Main Site
  • Email Logo(all options)
  • Master Email Footer
  • Sender Profile
  • Email Templates Editor
  • Email Footer Text
SEO All options n/a
Web Analytics All options n/a
Ask a Product Owner All options n/a

Select an editing mode

The main locale indicator at the top-right of the page shows which locale’s implementation you are currently editing. For example, if the indicator reads Editing: Spanish (US), you are editing your US Spanish (es_US) implementation.

Select the drop-down main locale indicator to select which locale to edit.

A locale indicator flag to the right of each option should match the locale you are editing. It also shows you which options are configurable by locale.

Note: If there is no locale indicator flag to the right of the option, the value of that option will be the same across all of your locales.

To edit an option for a specific locale, you can do one of the following steps:

  • Edit an option’s value directly on the Ratings & Reviews configuration page, ensuring the main locale indicator is set to the locale you want to edit.
  • Alternatively, select Edit Values next to the locale indicator. A list of the values for that option in each of your locales is displayed. You can change any of these values to update each locale. Select Save Changes to apply the changes.

Select and style localized display content

You can use the Ratings & Reviews configuration to add user-generated content (reviews, questions, and answers) to your display from locales other than the one being configured. You can choose to display content in one or more languages, or you can display content in one or more languages for an entire region. For example, if you want to display English content sourced from an Australian implementation only, you can choose to display content from the en_AU locale.

  1. Sign in to the Bazaarvoice Portal .
  2. From the upper-right corner, select the settings icon settings icon.
  3. Select Configuration.
  4. Select the instance and Go to Configuration. The Site Manager appears, listing the available deployment zones and implementations.
  5. From the Implementations section, select Edit next to the implementation you want to configure.
  6. Select Display Options under the User Experience section.
  7. If multiple locales are configured in your implementation, choose a locale from the main locale indicator drop-down list on the upper right side of the page. This is the locale in which additional languages will be displayed.

  8. In the Show content from these locales section of the General Settings tab, configure locale settings as follows:

    • Select the language(s) you want to enable from the All countries per language list. When you select a language, it is enabled for all locales that support that language. Consumers can view content in the chosen languages on your website.

      For example, if you select French, consumers can view French content in all of these locales (fr_*): Belgium (fr_BE), Canada (fr_CA), France (fr_FR), Germany (fr_DE), Great Britain (fr_GB), Luxembourg (fr_LU), Netherlands (fr_NL), and Switzerland (fr_CH).

    • Select specific locales using the drop-down list in the Specific locales section. Select a locale and then choose the languages to display in the locale. Select Add additional locale to select another locale.

      For example, select France from the drop-down list and then select English (en_FR) and French (fr_FR) to display those languages only.

  9. As necessary, repeat steps 4 and 5 for other locales in your implementation.
  10. Deploy the changes to the implementation.