Update fulfilled product orders with tracking information you have received from the shipping carrier. Members can see tracking information when they click Track Item on their dashboards.

You can update tracking information for a single product directly in the Product Fulfillment tab, or use the distribution fulfillment list to update the tracking information for multiple products.

Update tracking information for a single product

  1. Click the Product Fulfillment tab.
  2. In the Shipped column, click update tracking info and enter tracking information:
    • Tracking Number - Enter the tracking number the shipping carrier gave you.
    • Carrier - Enter the name of the shipping carrier.
    • URL - Enter the website address where the member can track the shipment.
  3. Click Update Tracking Information.

Update tracking information for multiple products

To update tracking information for multiple products, download the distribution fulfillment list, enter tracking information for the products, and then upload the updated file. Repeat steps 3-6 for each of the products you want to update with tracking information.

  1. Click the Product Fulfillment tab.
  2. Click Download Fulfillment Distribution List to download the comma-separated value (CSV) file.
  3. In the row containing the relevant product order, update the Shipped Date column with the date of the shipment, in mm/dd/yyyy format.
  4. In the Tracking Carrier column, enter the name of the shipping carrier.
  5. In the Tracking Number column, enter the tracking number provided by the carrier.
  6. In the Tracking URL column, enter the address of the carrier’s website where the member can track the shipment.
  7. When you have finished updating product orders, save the file.
  8. Go back to the Product Fulfillment tab and click Update Tracking Info.
  9. Click Choose File and select the file you updated and saved.
  10. Click Upload File.
  11. Map the required fields.
  12. Click Import Tracking Data.
Note: If there are validation errors when uploading the file, adjust field mappings or data as necessary and re-upload the file.