Update fulfilled product orders with tracking information you have received from the shipping carrier. Members can see tracking information when they click Track Item on their dashboards.

Update tracking information

Update tracking information for a single product directly in the Dashboard, or use the distribution fulfillment list to update tracking information for multiple products.

  1. Navigate to the campaign Dashboard.
  2. In the Shipped column, click update tracking info and enter tracking information:
    • Tracking Number - Enter the tracking number the shipping carrier gave you.
    • Carrier - Enter the name of the shipping carrier.
    • URL - Enter the website address where the member can track the shipment.
  3. Click Update Tracking Information.

Repeat steps 2-5 for each of the products you want to update with tracking information.

  1. In the Dashboard, click Download Fulfillment Distribution List to download the comma-separated value (CSV) file.
  2. In the row containing the relevant product order, update the Shipped Date column with the date of the shipment in mm/dd/yyyy format.
  3. In the Tracking Carrier column, enter the name of the shipping carrier.
  4. In the Tracking Number column, enter the tracking number that was provided by the carrier.
  5. In the Tracking URL column, enter the address of the carrier's website where the member can track the shipment.
  6. When you have finished updating product orders, save the file.
  7. Navigate back to the Dashboard and click Update Tracking Info.
  8. Click Choose File and select the file you updated and saved.
  9. Click Upload File.
  10. Map the required fields.
  11. Click Import Tracking Data.
Note: If there are validation errors when uploading the file, adjust field mappings or data as necessary and re-upload the file.

Mark products as shipped

Mark a product as shipped to trigger the first Review Reminder email to be sent to the member who is receiving the product.

  1. In the Dashboard, select all products that have shipped by clicking the check boxes on the right side of each row.
  2. Click Mark As Shipped above the table on the page. The Shipped column updates with today’s date.

Mark products as won’t ship

Mark a product as won’t ship if the product order cannot be fulfilled. This means that the product is unavailable and cannot be sent to the member.

Note: There are no warning or confirmation dialogs when performing this action.
  1. In the Dashboard, select all products that have shipped by clicking the check boxes on the right side of each row.
  2. Click Mark as Won’t Ship above the table on the page. The Shipped column displays Won’t Ship.